Help Center
Find answers to common questions about ordering and selling on Mawogo.
Frequently Asked Questions
How do I create an account?
Sign up on the Mawogo storefront with your email address and phone number. You'll use the same details across the storefront and the Mawogo customer app.
How do I track my order?
Once your order is confirmed, open the order tracking page and enter your order reference. You'll see live status at each stage — from confirmation to packing, dispatch, and delivery.
What is the delivery timeframe?
Delivery times vary by vendor and fulfilment path. MFS (Mawogo Fulfilled Shipment) orders across Kampala typically arrive within 1–3 days; upcountry delivery depends on the route. MD (Merchant Delivered) orders are shipped by the seller and show an estimate at checkout.
How do returns work?
Return requests are handled per order — see the returns section below. MFS orders are collected by the Mawogo network; MD orders are coordinated directly with the merchant.
How do I become a seller?
Apply on the Sell on Mawogo page. Applications are reviewed within 24–48 hours — you'll hear back via WhatsApp or email.
How do I contact support?
Email us at support@kiteshopify.com or visit the contact page for details. This prototype storefront does not yet have live chat support.
Returns & refunds
Return requests are handled per order. Contact the seller through your order page — MFS orders are collected by the Mawogo network; MD orders are coordinated directly with the merchant. Refunds are issued once the returned item is verified.
Still need help?
Email support@kiteshopify.com or visit the contact page.