Privacy Policy

1. Information We Collect

When you use the Mawogo marketplace, we collect information you provide directly, including your name, email address, phone number, delivery address, and payment information. We also automatically collect certain data when you use our services, such as device information, location data, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver orders
• Communicate about your orders and account
• Improve our platform and develop new features
• Provide customer support
• Send relevant marketing communications (with your consent)
• Detect and prevent fraud or abuse

3. Information Sharing

We share your information only as necessary to provide our services, including with:

• Sellers and delivery partners to fulfil orders
• Payment processors to handle transactions
• Service providers who help us operate our platform
• Law enforcement when required by law

4. Data Security and Compliance

We implement industry-standard security measures, including encryption at rest and in transit, regular security audits, and strict access controls to protect your personal information. As a marketplace operating in Uganda, we process personal data in line with the Data Protection and Privacy Act (DPC), 2019.

5. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a copy of your data or restrict certain processing activities. Contact us at privacy@kiteshopify.com to exercise these rights.

6. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@kiteshopify.com or write to us at Mawogo Marketplace, Kampala, Uganda.